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Pall’s NEW Equipment Support Hotline 


Pall Equipment Support Hotline dedicated to Biotech and Food & Beverage customers based in the U.S. and Canada. The team is the main point of contact for technical questions, troubleshooting and resolution of technical problems, application issues, preventive maintenance, calibration and service scheduling.


To take advantage of this new Pall service offering, please call the Pall Hotline.



Available 8AM - 8PM EST Monday - Friday

Having the serial number of your instrument will help expedite your service request. 

Calibration Services


Pall strongly recommends that your test instruments be calibrated at least once per year to ensure the accuracy of testing. Potential benefits:


  • Assure that your instruments meet and mitigate risk in both regulated and non-regulated environments
  • Increase performance, reliability, and repeatability of testing
  • Inspection readiness and full traceability through a calibration certificate and instrument service record 


Instrument Qualification


The increasing requirements for accuracy, documentation, and data security have resulted in a wider use of automated test instruments. Use of such instruments must be qualified to ensure that they satisfy both process and regulatory requirements.


Our trained-and-certified Field Service Professionals have unmatched experience and knowledge to provide expert protocols and support for Installation Qualification (IQ) and Operational Qualification (OQ) of test instruments in GMP compliant environments.


Service Contracts


Our Service Agreements combine the best of scheduled maintenance and preventative instrument care to minimize disruptions and keep your instrument up and running. Whether you need a single plan to cover one instrument or a complete care program for your entire facility, count on us for more uptime, more reliable performance and a lower total cost of ownership.


Options include:

  • Break-fix protection, including spare parts and labor
  • Scheduled preventive maintenance visit
  • Instrument calibration visit
  • Key operator training
  • Instrument Qualification


Repair Services


In the event of system failure or untimely user error, there is a rapid and reliable solution available to get you up and running.


  • Certified Service Engineers – professionals with up-to-date training and instant access to our technical knowledge library
  • Parts availability – Service Engineers have factory-tested parts, and proprietary hardware and software tools on hand to help expedite repairs


Preventative Maintenance


Uptime peace of mind


  • Cover the inspection and replacement of valuable system components that are known to experience wear and tear
  • A proactive approach to prevent system or instrument failures and increase your workflow productivity


Operator Training


Pall offers a variety of training options designed to provide you with the real-word knowledge you need to get the most out of your instruments and take your production to the next level.


Whether you are operators, process engineers or supervisors, there is an option for you.